Frequently Asked Questions 
Photographer in Springfield 
 

1. What types of photography do you do?

 

I am a portrait photographer and specialized in dance photography and child modelling photos. These include, full body, half body and headshots.

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I also do family and events photography, depends on the location and my availability.

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2. Why should we choose you as our photographer? 

 

Apart from taking and editing pictures of you, what else you can expect if you choose me as your photographer?
I will:

✅ Send you a list of locations with sample photos for you to decide where you want to have your photos taken. And of course you can suggest your own too.

✅ Call you a couple of days before the photoshoot to discuss your needs, the style you prefer and how to prepare for the shoot day to achieve the best results.

✅ Send you a call sheet with all the specific details of the shoot, such as, time & date, address of the location, weather forecast, styling & makeup advices or anything else you should be aware of.

✅ Bring a portable fitting room to site, so you can change your outfits easily without looking for a public restroom.

✅ Provide some basic makeup services if you need

✅ Maintain my dry sense of humor all the time 

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3. Do you only do photoshoots on the weekends?

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Yes, I have a full-time office job and photography is my side hustle. Since I don’t have much pressure on making money from photography, I focus significantly on photo quality and customer service. 

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4. Are deposits refundable?

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Unfortunately, no.  The deposit is for my business to reserve the date and time for you and we will not make any other reservations or accept any other clients for said date and time. For this reason, in the event that you cancel the contract for any reason, we will retain the deposit in order to offset our loss of business.

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5. Do you include prints? 

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At this stage, no.  All final products are digital images.

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6. How much are your photography services?

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I have several packages (from $200) to suit your needs. Here is the link of my pricing guide.

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7. What’s your cancellation/rescheduling policy?

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Where weather, illness or other family emergency is the cause of cancellation a new date will be negotiated.

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8. How long will our session take?

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From 45 minutes to 2 hours. However, if it needs longer to finish the shot list or capture your desired moments, I don’t mind extending the session for a reasonable period with no additional charge.

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9. Are your photography services indoor or outdoor? 

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I mainly provide outdoor photography services.

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I also have a home studio in Augustine Heights (4300) which is suitable for headshots and indoor modeling profile, dance photos etc. 

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10. For outdoor photography, do you recommend any locations?

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Yes, and I have several great locations in Brisbane and Gold Coast for you to consider. 

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11. How long it will take to get my photos. 

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I will prepare all basic edited images for you to select no later than Three Days (3 days) after the date of shoot. 

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I will deliver all final edited images no more than Fourteen days (14 days) after the date of your confirmation of  the selection of photos. And of course,  the balance of the payment for my photography service need to be paid before I can send you the final images. 

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12. How do I book a date?

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Please send an email to info@jilleyesonyouphotography.com, or text me on 0437246917. You can also head to my home page and leave a message. 

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13. What kind of equipment do you use?

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I normally use 2 cameras (both Canon 5d) with two portrait lenses (35mm and 85mm) in a photoshoot. I also use off-camera flash and soft box to improve the lighting condition if needed.

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14. How much retouching do you do?

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It depends. For child modelling photos to be submitted to agency, I do retouching as per requirement from the agency. For dance photos and other portraits, I spend up to 1 hour per photo to make sure it is perfectly retouched to look natural and beautiful!

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15. What do you charge for travel?

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If the photoshoot is taken place  in Brisbane and Gold Coast, I don’t charge any additional fees on travelling.

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16. How long have you been doing this?

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I have been doing portrait photography for 5 years and still love it so much.

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17. What is your story?

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I'm often asked the question, "how did you start photography?" - Well, I am not one of those naturally talented photographers who picked up a camera when they were a kid and just knew they could take good pictures.

 

Initially my husband was the hobbyist photographer in the family and I was the self-pointed “Financial Controller” who was always complaining about how much money we wasted in photography gear. Whenever he wanted to buy a new lens, there was always an argument, which made both of us resentful no matter what was the outcome (to buy or not to buy).

 

One day, I was so sick of banging my head against the same brick wall and decided that I wanted to use the cameras too, to make the most of everything. I enrolled myself in some photography classes and started just like that. I spent hours and hours on practicing, learning to recognize good light, compose my shot, shoot manual, wait for the right moment etc. After a year, even my husband admitted that I took better pictures than him and let me have all of his photography gear and shifted his interest from photography to golf. I am sure he is more or less proud of my stubbornness which makes things work.

 

I am not a successful photographer yet, actually far from becoming one, but I am not a bitter, unhappy housewife either, which is a big turnaround for me.

You may have heard the serenity prayer written by American theologian Reinhold Niebuhr many times before, but I still would like to share with you one more time: “God, grant me the serenity to accept the things I cannot change, courage to change the things I can and wisdom to know the difference. “

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18. What is your Privacy Policy? 

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At Jill Eyes On You Photography, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging our services or visiting our website, you agree to the terms of this Privacy Policy.

a.    What personal information do we collect?
We collect personal information that is reasonably necessary for us to provide our photography services and run our business. This may include:

• Full names (including parent/guardian names for minors)

• Contact details (email, phone number, home address)

• Emergency contact details

• Billing and payment information

• Photographs, videos, and session-related content

• Client communication (emails, messages, feedback)

• Social media handles (if you connect with us through those platforms)

• Consent forms and model release agreements

In some cases, we may also collect sensitive information such as health-related details (e.g., injuries or conditions relevant to a photoshoot), with your consent.

b.  How do we collect your personal information?

• We collect personal information in the following ways:

• Directly from you when you complete booking forms, consent forms, or communicate with us via phone, email, or our website.

• During photo sessions, including verbal interactions or written notes.

• Through our website (via contact forms, cookies, or analytics tools).

•  From third parties where you have authorised this or where it is legally permitted (e.g., dance studios or event organisers).

We always aim to collect personal information directly from the individual or their legal guardian.

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c.    Why do we collect your personal information?
We collect personal information for the following purposes:

• To schedule and deliver our photography services

• To communicate with clients regarding bookings, edits, galleries, and inquiries.

• To issue invoices and process payments.

• For marketing, portfolio, and promotional use (only with your explicit consent).

• To comply with legal, insurance, or safety obligations.

• To improve our services and client experience.

We will not use your personal information for any other purpose unless you consent or it is required or authorised by law.

d.    Use and disclosure of personal information
We only use and disclose personal information for the purpose it was collected or as permitted under the Privacy Act.
We may disclose your personal information to:

• Third-party service providers (e.g., online gallery platforms, cloud storage, email marketing providers).

• Our accountant or legal advisors.

• Insurance providers, in the case of claims or incidents.

• Relevant authorities if required by law (e.g., under court order or child protection laws).

• We will never sell, rent, or trade your personal information to third parties.

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e.    Photography and children
As a dance/child modelling photographer, we often work with children and young dancers. We take extra precautions to ensure:

• Written consent is obtained from a parent or guardian before capturing and using any images of minors.

• Images are used only in ways specifically agreed to (e.g., private delivery, portfolio, website, or social media).

• Sensitive or identifiable personal information (like school uniforms, surnames, or locations) is not disclosed in public-facing platforms without further consent.

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f.    Consent and your rights
You have the right to:

• Request access to the personal information we hold about you.

• Correct any information that is inaccurate, incomplete, or outdated.

• Withdraw consent for the use of your images or personal data at any time (subject to legal or contractual obligations).

• Request that we delete or de-identify your personal data (where legally permissible).

g.    Storage and security of personal information
We take all reasonable steps to ensure the security of the personal information we hold, including:

• Password-protected devices and software. 

• Secure cloud storage with reputable providers.

• Restricted access to personal files and data.

• Secure backup systems.

If we no longer require your information, we will take reasonable steps to destroy or de-identify it, in accordance with Australian law.

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