Frequently Asked Questions
Photographer in Springfield
Achieving 100% customer satisfaction is our goal. We want you to be absolutely clear about our photography service before you book a session with us.
Once you do, you won't be disappointed.
1. What types of photography do you do?
I am a portrait photographer and specialized in dance photography and child modelling photos. These include, full body, half body and headshots.
I also do family and events photography, depends on the location and my availability.
2. Why should we choose you as our photographer?
Apart from taking and editing pictures of you, what else you can expect if you choose me as your photographer?
✅ Send you a list of locations with sample photos for you to decide where you want to have your photos taken. And of course you can suggest your own too.
✅ Call you a couple of days before the photoshoot to discuss your needs, the style you prefer and how to prepare for the shoot day to achieve the best results.
✅ Send you a call sheet with all the specific details of the shoot, such as, time & date, address of the location, weather forecast, styling & makeup advices or anything else you should be aware of.
✅ Bring a portable fitting room to site, so you can change your outfits easily without looking for a public restroom.
✅ Provide some basic makeup services if you need
✅ Maintain my dry sense of humor all the time
3. Do you only do photoshoots on the weekends?
Yes, I have a full-time office job and photography is my side hustle. Since I don’t have much pressure on making money from photography, I focus significantly on photo quality and customer service.
4. Are deposits refundable?
Unfortunately, no. The deposit is for my business to reserve the date and time for you and we will not make any other reservations or accept any other clients for said date and time. For this reason, in the event that you cancel the contract for any reason, we will retain the deposit in order to offset our loss of business.
5. Do you include prints?
At this stage, no. All final products are digital images.
6. How much are your photography services?
I have several packages (from $200) to suit your needs. Here is the link of my pricing guide.
7. What’s your cancellation/rescheduling policy?
Where weather, illness or other family emergency is the cause of cancellation a new date will be negotiated.
8. How long will our session take?
From 45 minutes to 2 hours. However, if it needs longer to finish the shot list or capture your desired moments, I don’t mind extending the session for a reasonable period with no additional charge.
9. Are your photography services indoor or outdoor?
I mainly provide outdoor photography services.
I also have a home studio in Augustine Heights (4300) which is suitable for headshots and indoor modeling profile, dance photos etc.
10. For outdoor photography, do you recommend any locations?
Yes, and I have several great locations in Brisbane and Gold Coast for you to consider.
11. How long it will take to get my photos.
I will prepare all basic edited images for you to select no later than Three Days (3 days) after the date of shoot.
I will deliver all final edited images no more than Fourteen days (14 days) after the date of your confirmation of the selection of photos. And of course, the balance of the payment for my photography service need to be paid before I can send you the final images.
12. How do I book a date?
13. What kind of equipment do you use?
I normally use 2 cameras (both Canon 5d) with two portrait lenses (35mm and 85mm) in a photoshoot. I also use off-camera flash and soft box to improve the lighting condition if needed.
14. How much retouching do you do?
It depends. For child modelling photos to be submitted to agency, I do retouching as per requirement from the agency. For dance photos and other portraits, I spend up to 1 hour per photo to make sure it is perfectly retouched to look natural and beautiful!
15. What do you charge for travel?
If the photoshoot is taken place in Brisbane and Gold Coast, I don’t charge any additional fees on travelling.
16. How long have you been doing this?
I have been doing portrait photography for 5 years and still love it so much.
17. What is your story?
I'm often asked the question, "how did you start photography?" - Well, I am not one of those naturally talented photographers who picked up a camera when they were a kid and just knew they could take good pictures.
Initially my husband was the hobbyist photographer in the family and I was the self-pointed “Financial Controller” who was always complaining about how much money we wasted in photography gear. Whenever he wanted to buy a new lens, there was always an argument, which made both of us resentful no matter what was the outcome (to buy or not to buy).
One day, I was so sick of banging my head against the same brick wall and decided that I wanted to use the cameras too, to make the most of everything. I enrolled myself in some photography classes and started just like that. I spent hours and hours on practicing, learning to recognize good light, compose my shot, shoot manual, wait for the right moment etc. After a year, even my husband admitted that I took better pictures than him and let me have all of his photography gear and shifted his interest from photography to golf. I am sure he is more or less proud of my stubbornness which makes things work.
I am not a successful photographer yet, actually far from becoming one, but I am not a bitter, unhappy housewife either, which is a big turnaround for me.
You may have heard the serenity prayer written by American theologian Reinhold Niebuhr many times before, but I still would like to share with you one more time: “God, grant me the serenity to accept the things I cannot change, courage to change the things I can and wisdom to know the difference. “